Shipping Policy

1. In-Stock Orders

Orders containing items currently in stock are generally shipped in the order in which they are received.

Orders placed Monday through Friday before 2:30 PM Pacific Time will generally be packed and shipped the same business day.

Orders placed after 2:30 PM Pacific Time will generally be shipped on the following business day.

Orders placed outside of our regular operating hours, including weekends and holidays, will be processed and shipped in the order they are received on the following business day.

Same-day shipping is not guaranteed and may be delayed due to order volume, item availability, payment verification, packaging requirements, or other unforeseen circumstances.

If an item or order is unexpectedly delayed, TKGT Cars will contact the customer when reasonably possible.

Any shipment dates or estimated delivery dates provided by TKGT Cars are approximate estimates only and are not guaranteed.

2. Backorders & Special-Order Items

For items that are not currently in stock, TKGT Cars will generally place a backorder or supplier order within 24 business hours of the customer's order placement.

Lead times vary depending on the item, manufacturer, supplier availability, production status, and other factors outside of TKGT Cars' control.

Customers are responsible for confirming the expected lead time before placing an order for a backordered or special-order item.

Backordered items will be shipped as soon as they are received and processed by TKGT Cars.

Any lead time or expected delivery date provided for a backordered or special-order item is an estimate only and is not guaranteed.

TKGT Cars will contact the customer if we become aware of a significant or unexpected delay.

3. Freight Shipping

Items that require freight shipping will not include a shipping charge at checkout.

After the order is placed, TKGT Cars will contact the customer by email with a freight shipping quote based on the shipping address selected at checkout and the applicable freight requirements.

Freight shipping costs and any associated fees must be approved and paid by the customer before the freight order can be scheduled for shipment.

Once the customer has approved and paid for all applicable freight shipping costs, the freight item will be packed within 24 business hours.

The shipment will then be scheduled for pickup on the next available business day.

Freight pickup and delivery dates are subject to carrier availability and are not guaranteed.

4. Freight Shipping Insurance

All freight shipments require shipping insurance, regardless of the type, condition, or value of the item.

TKGT Cars will include the applicable insurance cost in the freight shipping quote provided to the customer.

Freight shipments will not be released for shipment until the applicable freight shipping and insurance costs have been approved and paid.

Freight shipping insurance is subject to the terms, conditions, limitations, and claim requirements of the applicable shipping carrier and/or insurance provider.

TKGT Cars does not guarantee approval or payment of any shipping insurance claim.

5. Freight Delivery & Shipping Damage

Customers must carefully inspect all freight shipments for visible damage before accepting delivery.

If the freight shipment or its packaging appears to be damaged, the customer should refuse delivery and not accept the shipment.

Customers should photograph the damaged shipment, packaging, shipping label, and any visible damage when possible and contact TKGT Cars at info@tkgtcars.com as soon as possible.

If a freight shipment is accepted despite visible damage, the customer's ability to make a claim may be affected by the terms and requirements of the applicable shipping carrier or insurance provider.

TKGT Cars may assist with coordinating an applicable shipping insurance claim; however, responsibility for shipping-related damage and the approval or payment of any claim ultimately lies with the shipping carrier and/or insurance provider.

TKGT Cars is not responsible or liable for damage, loss, theft, or other issues that occur after an order has been transferred to the shipping carrier.

6. Shipping Insurance — Parcel Orders

TKGT Cars strongly recommends purchasing shipping insurance for all non-freight orders, particularly for large, fragile, discontinued, rare, or high-value items.

During the fulfillment process, TKGT Cars will determine whether the shipping amount paid at checkout is sufficient to cover the applicable cost of shipping insurance.

If the shipping amount paid at checkout is sufficient to cover the cost of shipping insurance, TKGT Cars will purchase the applicable shipping insurance on behalf of the customer.

If the shipping amount paid at checkout is not sufficient to cover the cost of shipping insurance, TKGT Cars will contact the customer with an additional shipping insurance quote.

Additional shipping insurance coverage will not be purchased without the customer's approval when an additional payment is required.

Shipping insurance requires a signature upon delivery. Customers must be available to receive and sign for insured shipments.

Shipping insurance coverage is subject to the terms, conditions, limitations, and claim requirements of the applicable shipping carrier and/or insurance provider.

TKGT Cars does not guarantee approval or payment of any shipping insurance claim.

7. Shipping Damage, Loss & Delivery Issues — Parcel Orders

TKGT Cars is not responsible or liable for damage, loss, theft, or other issues that occur after an order has been transferred to the shipping carrier.

Responsibility for shipping-related damage or loss lies with the shipping carrier and, when applicable, the shipping insurance provider.

Customers should inspect all packages and items promptly upon delivery. Any visible damage should be documented with photographs and reported to TKGT Cars as soon as possible.

Customers may also be required to report damage, loss, or other delivery issues directly to the shipping carrier or insurance provider within the applicable claim period.

If shipping insurance was purchased, TKGT Cars may assist the customer with submitting or coordinating the applicable insurance claim. However, claim approval and payment are determined solely by the shipping carrier and/or insurance provider.

If shipping insurance was not purchased, TKGT Cars cannot accept returns or exchanges for damage that occurred during shipping and is not responsible or liable for such damage.

For additional information regarding returns, refunds, exchanges, and shipping damage, please refer to TKGT Cars' Return, Refund & Cancellation Policy.

8. Shipping Costs

Shipping costs are calculated based on factors including the destination, package size, weight, shipping method, and carrier rates.

Customers are responsible for all applicable shipping charges unless otherwise stated.

Original shipping charges are generally non-refundable, except where otherwise required by applicable law or specifically approved by TKGT Cars.

For international orders, customers are responsible for applicable customs duties, import taxes, tariffs, brokerage fees, and other charges imposed by the destination country or its authorities.

9. International Orders & Customs

International customers are responsible for ensuring that ordered items may legally be imported into their destination country.

Customs clearance times vary by country and are outside of TKGT Cars' control.

TKGT Cars is not responsible for delays caused by customs inspections, customs clearance, government agencies, import restrictions, or other circumstances outside of our control.

If a shipment is returned to TKGT Cars because the customer failed to complete customs clearance, refused delivery, failed to pay applicable import charges, or otherwise failed to accept the shipment, no refund will be issued.

Any return shipping, customs, storage, brokerage, or other fees resulting from the customer's failure to accept the shipment will be the customer's responsibility.

10. Carrier Delays & Unforeseen Circumstances

TKGT Cars does not guarantee delivery dates or transit times provided by shipping carriers.

Shipping delays may occur due to weather, natural disasters, carrier disruptions, customs processing, holidays, high shipping volume, mechanical issues, labor disruptions, or other circumstances beyond TKGT Cars' control.

TKGT Cars will make reasonable efforts to assist customers with delayed shipments but cannot guarantee a specific delivery date.

11. Signature Requirements

Shipments purchased with shipping insurance require a signature upon delivery.

Customers are responsible for ensuring that someone is available to receive and sign for an insured shipment.

Failure to accept or sign for an insured shipment may result in additional delivery attempts, storage fees, return-to-sender charges, or other fees imposed by the shipping carrier. These charges are the customer's responsibility.

12. Important Notes

• Shipping dates and delivery estimates are approximate and are not guaranteed.
• Same-day shipping is not guaranteed, even for orders placed before 2:30 PM Pacific Time.
• Backordered and special-order items may have extended lead times.
• Customers are responsible for reviewing and confirming applicable lead times before placing orders for backordered or special-order items.
• All freight shipments require shipping insurance.
• Freight items will not have a shipping charge collected at checkout. A separate freight shipping quote will be provided after the order is placed.
• Customers must approve and pay all applicable freight shipping and insurance costs before a freight shipment can be scheduled.
• Customers should retain all packaging materials until the order has been inspected and confirmed to be free from shipping damage.
• For shipping damage or loss, customers may be required to provide photographs, packaging, shipping labels, receipts, and other documentation necessary to process an insurance claim.
• For information regarding returns, refunds, cancellations, and exchanges, please refer to the TKGT Cars Return, Refund & Cancellation Policy.