Return, Refund & Cancellation Policy for Automotive Parts

1. Return Period

Returns may be requested within 30 days from the date the item is shipped, subject to the conditions outlined in this policy.

Freight items are not eligible for return, regardless of whether the item was purchased new or used.

Please contact us at info@tkgtcars.com before sending any eligible item back. Unauthorized returns sent without prior approval may not be accepted or refunded.

2. Return Conditions

To be eligible for a return, the item must:

• Be unused and uninstalled.
• Be in its original condition and packaging.
• Include all original accessories, including manuals, brackets, bolts, sensors, hardware, and other components.
• Be free from damage, dirt, modification, or signs of installation.
• Not have been installed, modified, painted, cut, altered, or otherwise worked on in any way.

Items that have been installed or used are not eligible for return, even if the item was subsequently removed from the vehicle.

Customers are responsible for confirming vehicle compatibility before placing an order, including model, model year, chassis code, trim, left/right configuration, and front/rear application.

Returns or refunds due to incorrect vehicle fitment or compatibility are not accepted.

3. Restocking Fee

Approved returns and order cancellations are subject to a 5% restocking or cancellation fee, which will be deducted from the refund amount.

The 5% fee does not apply when:

• The item received is defective due to a manufacturing defect; or
• The item was damaged during shipping and the customer purchased the required shipping insurance.

4. Shipping Damage

TKGT Cars is not responsible or liable for damage that occurs during shipping. Responsibility for damage that occurs while an order is in transit lies with the shipping carrier and, when applicable, the shipping insurance provider.

Customers should inspect all shipments promptly upon delivery.

For freight shipments, customers must inspect the shipment before accepting delivery. If the freight shipment or its packaging appears to be damaged, the customer should refuse delivery and not accept the shipment.

If a freight shipment is accepted despite visible damage, the customer's ability to make a claim may be affected by the terms and requirements of the applicable shipping carrier or insurance provider.

For non-freight shipments, customers should document any visible damage with photographs and report it to TKGT Cars at info@tkgtcars.com as soon as possible.

All freight shipments require shipping insurance. For non-freight shipments, customers are strongly encouraged to purchase shipping insurance, particularly for large, fragile, discontinued, rare, or high-value items.

If shipping insurance was purchased, TKGT Cars may assist with submitting or coordinating the applicable insurance claim. However, claim approval and payment are determined solely by the shipping carrier and/or insurance provider.

Freight items are not eligible for return or exchange due to shipping damage. Any claim for damage to a freight item must be handled through the applicable shipping carrier and/or shipping insurance provider.

For non-freight items, TKGT Cars cannot accept returns or exchanges for shipping damage unless the applicable shipping insurance was purchased.

TKGT Cars will not be responsible for any damage, loss, theft, or other issues occurring after an order has been transferred to the shipping carrier.

5. Non-Refundable Fees

The following costs are non-refundable or may be deducted from the refund amount:

• Original shipping fees.
• Return shipping costs, unless otherwise covered under an approved defective-item or insured shipping-damage claim.
• Customs duties, import taxes, tariffs, or brokerage fees.
• Any additional customs, shipping, storage, or handling fees incurred as a result of the customer's actions.
• Freight shipping costs and associated freight fees once the freight shipment has been scheduled or otherwise incurred.

If a package is returned to TKGT Cars because the customer failed to complete customs clearance, refused delivery, or otherwise failed to accept the shipment, no refund will be issued.

Any return shipping, customs, storage, or other fees incurred as a result of the customer's failure to accept the shipment will be the customer's responsibility.

6. Partial Refunds

TKGT Cars may, at its sole discretion, offer a partial refund when an approved return is received in a condition that does not fully meet the return requirements.

A partial refund may be considered if:

• The item shows signs of use or installation.
• The item is returned with damage or dirt.
• Original packaging is missing or damaged.
• Accessories, hardware, or other components are missing.
• The item has been modified or otherwise altered.

The amount of any partial refund will be determined based on the condition of the returned item and may range from 20% to 70% of the item's purchase price.

Returns that do not meet the eligibility requirements may also be rejected entirely.

This partial refund provision does not apply to freight items, which are not eligible for return.

7. Return Procedure

To request a return:

1. Email info@tkgtcars.com with your order number, item name, reason for the return, and photos of the item when applicable.
2. Wait for a Return Authorization from TKGT Cars before sending the item.
3. Ship the approved return using a trackable shipping method.
4. Return the item to the address provided in the Return Authorization email.

Customers are responsible for retaining the tracking information until the return has been received and processed.

If a valid tracking number cannot be provided or the shipment cannot be verified, TKGT Cars cannot be held responsible for a return lost during transit.

8. Refund Process

Once the returned item is received, TKGT Cars will inspect the item to determine whether it meets the return requirements.

Customers will be notified whether the return has been approved or rejected.

Approved refunds will be issued to the original payment method used for the purchase, such as PayPal, credit card, or other applicable payment method.

Please allow 5–10 business days for an approved refund to appear in your account, depending on your payment provider.

If you have not received your refund after being notified that it has been processed, please contact your payment provider or financial institution first.

9. Exchanges

Exchanges are accepted only for eligible non-freight items that:

• Are determined to have a manufacturing defect; or
• Are damaged during shipping when applicable shipping insurance was purchased.

Freight items are not eligible for exchange, regardless of whether the item was purchased new or used.

Please contact info@tkgtcars.com before sending any eligible item back.

If an exchange is approved due to a manufacturing defect or insured shipping damage, TKGT Cars will cover applicable return and replacement shipping costs.

Exchanges are not available for incorrect vehicle fitment, customer preference, or items that have been installed, modified, used, or damaged after delivery.

10. Cancellation Policy

Order cancellation requests may be submitted at any time before the order has shipped, subject to the terms below.

A 5% cancellation fee applies once payment has been authorized and captured, regardless of whether the order has shipped. This fee applies because TKGT Cars may begin processing, sourcing, purchasing, or reserving inventory immediately after payment is captured, including for items with extended lead times.

Orders for special-order, supplier-fulfilled, or made-to-order items may not be canceled once TKGT Cars has placed the order with the supplier or otherwise committed to purchasing the item on the customer's behalf.

For freight orders, any freight shipping, insurance, or other associated costs already incurred or paid to a third party are non-refundable.

If a cancellation is approved, the applicable 5% cancellation fee and any other non-refundable costs will be deducted from the refund amount.

Approved refunds will be issued to the original payment method.

11. Non-Returnable / Non-Refundable Items

The following items are not eligible for return or refund:

• Freight items, regardless of whether purchased new or used.
• Sale or outlet items.
• Special-order items.
• Used items.
• Installed or modified parts.
• Parts that have been painted, cut, altered, or otherwise worked on.
• Damaged parts, except as otherwise specifically provided under this policy.
• Returns requested due to incorrect vehicle fitment or compatibility.
• Items returned without prior authorization.
• Orders returned due to failure to complete customs clearance or refusal of delivery.

12. Important Notes

• Proof of purchase, such as an order number or receipt, is required for all returns and refunds.
• Please do not send returns directly to the manufacturer.
• Customers are responsible for confirming vehicle compatibility before purchasing.
• For international orders, delivery and customs processing times may vary.
• Customers are responsible for any applicable customs duties, import taxes, tariffs, brokerage fees, or other charges associated with international orders.
• Freight items are not eligible for return or exchange under any circumstances.
• All freight shipments require shipping insurance.
• Customers must inspect freight shipments before accepting delivery and should refuse any freight shipment that appears damaged.
• Purchasing shipping insurance for non-freight orders is the customer's responsibility.
• TKGT Cars does not guarantee approval or payment of insurance claims.
• TKGT Cars reserves the right to refuse a return or refund if the item does not meet the requirements of this policy.